Product & Ingredient:

Q: Help me understand the meaning of...
Paraben Free: Parabens are a type of preservative that are bad for you. So we got rid of them.
Vegan: Our products do not contain any animal ingredients or animal-derived ingredients.
Cruelty Free: This means we don't test on animals - cause duhhhhh

Q: Are your products tested on animals?
A: We at FAE Beauty love all our furry friends - we do not test any of our products on animals, ever.

Q: Where are your products manufactured?
A: Our buildable matte lipsticks are developed and manufactured in India

Q: Do your products contain gluten?
A: No, our Buildable Matte Lipsticks are gluten free. 

Q: Tell me about the product’s shelf life
A: Our buildable matte lipsticks are made to last upto 24 months from the date of manufacture printed on our packaging.


Q: My product is damaged, how can I get a refund?

A: If you are unhappy with your product, please write us at and we will sort it out. Please note that we will only accept products within 48 hours of when you received your order. 

Q: Can I return a used product?

A: Unfortunately, we cannot process a return for a used product.


Order & Shipping:

Q: How can I track my order? 

A: If you haven’t received an email from us with your dispatch details, please email us at and we will sort it out. 

Q: When can I expect delivery of my order?

A: Orders are delivered between 7-10 Business days from when the order is placed.


More Question:

Q: I want to write about FAE in a magazine/publication - who can I talk to?
A: Get in touch with us at , we’d love to chat!

Q: How can I join the FAE team?
A: Email us at with your resume!

Q: Do you ship internationally?
A: Not yet, but with your support, we hope to start soon!

Q: Where can I get FAE Beauty product, and event updates?
A: Subscribe to our email list here for any and all updates regarding FAE.