Product & Ingredient:
Q: Help me understand the meaning of...
Paraben Free: Parabens are a type of preservative that are bad for you. So we got rid of them.
Vegan: Our products do not contain any animal ingredients or animal-derived ingredients.
Cruelty Free: This means we don't test on animals - cause duhhhhh
Q: Are your products tested on animals?
A: We at FAE Beauty love all our furry friends - we do not test any of our products on animals, ever.
Q: Where are your products manufactured?
A: Our buildable matte lipsticks are developed and manufactured in India
Q: Do your products contain gluten?
A: No, our Buildable Matte Lipsticks are gluten free.
Q: Tell me about the product’s shelf life
A: Our buildable matte lipsticks are made to last upto 24 months from the date of manufacture printed on our packaging.
Q: My product is damaged, how can I get a refund?
A: If you are unhappy with your product, please write us at firstname.lastname@example.org and we will sort it out. Please note that we will only accept products within 48 hours of when you received your order.
Q: Can I return a used product?
A: Unfortunately, we cannot process a return for a used product.
Order & Shipping:
Q: How can I track my order?
A: If you haven’t received an email from us with your dispatch details, please email us at email@example.com and we will sort it out.
Q: When can I expect delivery of my order?
A: Orders are delivered between 7-10 Business days from when the order is placed.
Q: I want to write about FAE in a magazine/publication - who can I talk to?
A: Get in touch with us at firstname.lastname@example.org , we’d love to chat!
Q: How can I join the FAE team?
A: Email us at email@example.com with your resume!
Q: Do you ship internationally?
A: Not yet, but with your support, we hope to start soon!
Q: Where can I get FAE Beauty product, and event updates?
A: Subscribe to our email list here for any and all updates regarding FAE.